CPHR CPD:  1.0

Session Topic

We don’t like dealing with difficult people because they can be loud and rude.  They believe that the problem is your fault.  The more you try to reason with difficult people the more defensive they become.  They just won’t listen.   Having a conversation with a difficult person is like being stuck on a merry-go-round with no way to get off.  It’s no fun having these ‘stuck’ conversations that do not move things forward and don’t resolve the issue.
In this seminar, you will be introduced to an evidence-based process, grounded in behavioural science, for getting yourself unstuck and staying unstuck when you are dealing with a difficult person.  You will learn how to avoid getting on the merry-go-round in the first place. It offers you the best chance for finding resolution with difficult people.  Workplace teams and leaders trained in this process also learn how to better collaborate and work together as a team.   It is easy to use and fun to learn (at least we try to make it fun to learn).

About the Facilitator

Ron Pizzo - Partner, Pink Larkin 

Ron Pizzo resolves workplace conflicts.  As a labour and employment lawyer with over 30 years experience, he has resolved many challenging and complex workplace conflicts. A large part of his practice is devoted to making workplaces better for leaders and teams, so people can focus on being productive in a safe workplace environment, free from the staggering impacts of incivility and constant stress of conflict.  

He is a partner in the law firm Pink Larkin.  Since 2015, his peers have recognized him as being among the best labour and employment lawyers in Canada.  He is a certified mediator.  He is a certified coach holding the CPCC designation from the Co-Active Training institute.  He is also certified in the Prosocial ACT Matrix Communication Process and as a Prosocial Facilitator – an evidence based approach to restoring workplaces and promoting workplace well-being. 

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