HRANS is pleased to partner with BC HRMA on this learning opportunity.

The definition of Bullying & Harassment as defined by WorkSafe BC is clear in what constitutes inappropriate conduct in the workplace, describing what behaviours are included and what behaviours are not included under the policy. It is important to recognize when a situation has the potential to escalate, and know what steps can help prevent or minimize workplace Bullying and Harassment from happening.

"In my experience, bullying will usually lead to conflict whereas not all conflict is a result of bullying" - Phil Eastwood

If we look to the established dictionaries for assistance, 'Conflict is the mental struggle resulting from often incompatible or opposing needs, drives, wishes, or external or internal demands' (Merriam Webster). Based on this definition, conflict can ofter be healthy within the workplace if managed and resolved collaboratively whereas bullying should not be tolerated.

In this webinar, we will explore the differences between bullying and conflict, identify some of the risk areas (e.g. dynamics of different styles or poor relationships) and also look at examples of prevention strategies for various situations.

Learning Objectives

• Clarification of definitions for bullying & harassment  vs. interpersonal conflict
• Tips on how to handle conflict effectively
• Strategies for 'win-win' outcomes

Phil Eastwood brings with him over 33 years as a police officer in London and British Columbia. he spent his career dealing with people in crisis and has learned the power that professional and respectful communication can have in people's lives. We find ourselves spending more time at work than we do with our family and friends, which means those workplace relationships are critical. Fiore Group Training is focused on "Creating Incredibly Safer Workplaces" by showing leaders, managers supervisors and employees of organizations everywhere that by fine-tuning how people communicate with each other- remarkable changes are possible! Fiore Group Training has been helping businesses experience this change with Workplace Violence Prevention and Respectful Workplace training for over 14 years. Phil is a highly motivational and energetic trainer whose unique and personal style constantly educate and inspire his audiences. Whether he is teaching groups about the importance of respectful behaviour or how to identify and defuse upset and potentially aggressive customers, clients or other individuals, the results are the same: rave reviews and positive changes in the workplace.

Price after February 28th
HRANS Members $97.75 ($85 plus 15% HST)
Non-Member $132.25 ($115 plus 15% HST)
HRANS Student Members $63.25 ($55 plus 15% HST)

How to Register

Registration for this webinar by clicking on the register for this event link above.  All registrations must be online using the above link.

IMPORTANT: Registering someone other than yourself?  If you are a member and are registering someone else to attend the event, DO NOT log into the site to register.  If the other person is a member, they must log in using their own member ID and password and register that way.  If the other person is not a member, do not log in, just register them from the public area of the website.  Registrations must be done online.

The registration deadline is 12:00 noon on Thursday, March 6, 2014.  Please note that registrations are not possible after online registration has closed.  

Important note: both registration and payment are required for every person attending this webinar.

All log in information will be sent to registrants via email the day prior to the webinar session.

Payment Terms

Payment is due by the registration deadline of March 6, 2014.  Payments may be made conveniently online by Visa/Mastercard at the time of registration or by cheque received by the registration deadline.  Cheques must be received by the registration deadline (March 6) by HRANS at 84 Chain Lake Drive, Suite 103, Halifax, NS B3S 1A2.  Registrations February 27th or later must be paid by Visa/MC at time of registration.

If paying online by Visa or Mastercard, you must have the billing address exactly as it appears on the credit card statement or the transaction will be declined.  This is a security feature for your protection.

Cancellation Policy

A full refund, less a $25+HST administration fee, will be issued for cancellations received in writing prior to Thursday, February 27, 2014 at 12:00noon. Those who make reservations and do not attend will still be required to pay for the full session fee.  Cancellations received by HRANS in writing prior to noon on Thursday, February 27, 2014 will only be charged the administration fee.  Substitutions are permitted if received by February 27 at 12 noon (for substitutions, the registrant must advise our office of their replacement in writing by 12 noon on February 27th including the full name, email and phone number of the substitution).  Member/non-member rates will be applied to the substitutions.  This cancellation policy applies regardless of date of registration.  Registrations after the cancellation deadline are non-refundable.