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CPHR CPD Hours: 3.0
Culture is a key determinant in our expectations of respect and fairness at work. Conflict is often triggered by misunderstandings, assumptions, and beliefs rooted in cultures that are not reflected in the mainstream organizational culture. Culture is many things: the rituals we hold dear, the priority we place on things and issues, our religious and recreational practices, how were communicate, and how we respond to, and resolve conflict. Cultural differences are evident in a vast array of categories beyond the conventional issues regarding ethnicity, nationality, religion. Generations, genders, musical genres, regions, and job specialties also have cultural differences embedded in them.
This session offers an evolutionary perspective on fundamental human characteristics and how those are expressed by our different cultures. It introduces a new perspective on identifying common interests in dispute resolution. It provides basic tools to understand one's own culture-based responses to conflict and offers ways of opening one's eyes and heart to others' culture-based perspective so that conflicts can be resolved in a constructive way, based on common interests and fundamental human needs.
Learning Outcomes:
- A new (evolutionary) perspective on human interests and needs in conflict
- Heightened awareness of culture as a variable in conflict
- Enhanced personal awareness of one's own culture and triggers
- A basic understanding of a framework of cultural diversity
- Introduction of basic skills of working with cultural divergence in a conflict situation, utilizing an interest-based approach
Target Audience
All levels, and particularly beneficial to those who are responsible for managing conflict.
About the Facilitator
Delphine du Toit came to Nova Scotia 40 years ago as an immigrant from South Africa: a wife and the mother of two sons. She became a Canadian citizen in 1978. Delphine has a MSW from Dalhousie University and a Practitioner Certificate in Conflict Resolution from UPEI. Her coaching training was at Adler International/OISE - University of Toronto.
Delphine worked as a Nova Scotia trade unionist (Dalhousie Staff Association and NSGEU) for nine years before commencing a career with a global beer company as an international labour relations and change management consultant. She has had her own consulting business for twelve years and currently works as a conflict coach, mediator and facilitator in Nova Scotia.
Agenda
8:30am Check in and Coffee/Tea available
8:45am Session begins
12:00pm Session concludes
Pricing
Early Bird Pricing until December 15, 2016
Members: $89.00 plus HST ($102.35)
Non-Members: $139.00 plus HST ($159.85)
Pricing After December 15, 2016
Members: $129.00 plus HST ($148.35)
Non-Members: $179.00 plus HST ($205.85)
Late Registration Pricing (if space still available, online registration will be open after the deadline) (payment is due with registration for late registrants)
Members: $154.00 plus HST ($177.10)
Non-Members: $204.00 plus HST ($234.60)
To Register
Pre-registration is required. To register, click on the register for this event link above.
IMPORTANT: Registering someone other than yourself? If you are a member and are registering someone else to attend the event, DO NOT log into the site to register. If the other person is a member, they must log in using their own member ID and password and register that way. If the other person is not a member, do not log in, just register them from the public area of the website. Registrations must be done online.
The registration deadline is Friday, January 6, 2017, at 12:00 pm (or earlier if the event sells out). Please note that registrations are not possible after online registration has closed. Registration cannot be purchased at the door.
Payment Terms
Payment is due by the registration deadline which is Friday, January 6, 2017 or within 30 days of your registration (whichever is earlier). Payments may be made conveniently online at time of registration by Visa/Mastercard or by cheque received by the registration deadline. Cheques must be received by the registration deadline (Jan 6) by HRANS at 84 Chain Lake Drive, Suite 103, Halifax, NS B3S 1A2. Registrations December 31st or later must be paid online at time of registration.
If paying online by Visa or Mastercard, you must have the billing address exactly as it appears on the credit card statement or the transaction will be declined. This is a security feature for your protection.
Cancellation Policy
A refund, less a $40+HST processing fee, will be issued for cancellations received in writing prior to Thursday, December 15, 2016 at 12:00noon. Those who make reservations and do not attend will be required to pay for the full session fee. Cancellations received in writing prior to 12:00 noon on Thursday, December 15, 2016 will only be charged the processing fee. Substitutions are permitted up to the business day before the event (for substitutions, the registrant must advise our office of their replacement in writing by 12 noon on January 16). Member/non-member rates will be applied to the substitutions. This cancellation policy applies regardless of date of registration. Registrations after the cancellation deadline are non-refundable.
By registering, you confirm that you have read and agree with the terms in the Cancellation Policy.
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